Collaborative Knowledge Networks - Lessons to Learn from a Large Automotive Company
نویسنده
چکیده
The actual unstable environment leads firms to overlap their boundaries and create strategic alliances and collaborations with their suppliers, customers and partners. Our automotive company case is an organization that is applying this concept. As an extended enterprise, it continuously innovates and creates new products using its dynamic capabilities. It seeks to leverage its relationships with its customers and suppliers through networks creation. In order to develop further toward being an extended enterprise, its actual focus is on a partnership with the organizations, constituting a Dealers’ networkproviding after sales services to customers as assisting, selling, and repairing cars. The dealers’ network consists of small and medium organizations that represent the automotive company and are the intermediary among it and its customers. Through this research, we are elaborating a model representing the collaborative relationship among the automotive company and its dealers’ network that leads to knowledge creation and sharing about the automobiles components and services of this extended enterprise. The collaborative knowledge network (CKN) contributes to the sustainability of the new product development (NPD) process of the automotive company.
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Organizational Collaborative Model of Small and Medium Enterprises in the Extended Enterprise Era
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